Assume the following scenario:
- A certification authority is implemented in the network.
- The certification authority service does not start.
- When trying to start the Certification Authority service, you get the following error message:
Object was not found. 0x80090011 (-2146893807 NTE_NOT_FOUND)
A corresponding Event with no. 100 can also be found in the event display of the certification authority:
Active Directory Certificate Services did not start: Could not load or verify the current CA certificate. ADCS Labor Issuing CA 2 Object was not found. 0x80090011 (-2146893807 NTE_NOT_FOUND).
Possible causes
This error may occur if no connection to the hardware security module can be established, e.g. because it is not switched on, because a firewall prevents the connection, or because the login data at the HSM are incorrect.
It can also occur if a hardware security module is used and its Key Storage Provider (KSP) requires user interaction (for enabling access to the private key, e.g. Operator Card Set Protection for Thales/nCipher HSMs). In this case, the startup type for the certificate authority service should be set to "manual" and the service should be started manually by an administrator.
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