Logons via the Network Policy Server (NPS) fail with reason "Authentication failed due to a user credentials mismatch. Either the user name provided does not map to an existing user account or the password was incorrect."

Assume the following scenario:

  • A certificate-based logon is performed with user or computer accounts to log them on to a wireless (IEEE 802.11 or Wireless LAN) or wired network (IEEE 802.3), or to a remote access connection (e.g. DirectAccess, Routing and Remote Access (RAS), Always on VPN ).
  • As a server for authentication, authorization and accounting (AAA), the company uses the Network Policy Server (NPS) from Microsoft.
  • Logging on to the network is no longer possible.
  • The Network Policy Server logs the following event when a logon attempt is made:
Network Policy Server denied access to a user. [...] Authentication failed due to a user credentials mismatch. Either the user name provided does not map to an existing user account or the password was incorrect.
Der Netzwerkrichtlinienserver hat einem Benutzer den Zugriff verweigert. [...] Authentifizierungsfehler aufgrund der Nichtübereinstimmung von Benutzeranmeldeinformationen. Der angegebene Benutzername ist keinem vorhandenen Benutzerkonto zugeordnet, oder das Kennwort war falsch.

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